"Thank you Pentagon for my amazing BLUE NX!!! Process was painless except waiting for Lexus factory to start making this car in US specs. James was very patient with my daily email questions/anticipation and Jason took his time explaining every single feature of my new car. Best dealership experience and a price you can't refuse! Thanks for the amazing deal and service. Car looks and drives amazing."
"Would like to express my gratitude. My car has arrived in the US and is waiting for me already. Shout out to Nate! Thank you for being so patient and I appreciate all the help! Best car buying experience from planning to delivery!"
"I would like to thank you for the experience I have had in the process ... Everyone there was great and very helpful."
"My wife and I have truly enjoyed dealing with the folks at Pentagon Car Sales. From the first time in June 2010 until now we have received nothing but first class service. ... Len, Ann, Dave, Matt and the rest of the staff, thanks for making our purchase experience one of the best in the world."
"I'm writing to express my appreciation for the service I have been receiving and continue to receive from your staff. They have really shown great enthusiasm in what they do every day and are very professional and really great to work with. It's the people like them that make customers like me return to your company over and over again.
Nathan has been outstanding… he is what the great new car salesman should be. He's always on top of everything, knows what he's talking about and most importantly knows the product and always keeps the customer updated throughout the entire buying process. ... I'm looking forward to continue our relationship with him and Pentagon Car Sales.
Gosia and Stewart have also provided me with outstanding service in the last month or so, starting with the X3 and then M3 trade ins. Last Friday I only spent about 4hrs with them finalizing my X5 new purchase and M3 trade in. I thought that all the things I had to do would take days, but thanks to the teamwork displayed by Gosia, Stewart and Nathan I was able to do everything the same day starting with customs, trade in and lastly loan approval. They were able to assist me with getting a new loan with a super low rate through a local bank thus saving me money.
All three have left a lasting impression on me. I really appreciate their commitment and dedication to customer service. In my opinion they are top notch professionals. Thank you Nathan, Stewart and Gosia again for the great service that you have provided me with.
David I also want to thank you for being personally involved in the entire process as well. This also means a lot to customers when company owner/general manager is personally involved and wants the customers to have the best buying experience."
"I wanted to thank you again for the excellent service you provided while I was car shopping. Some businesses around here have a reputation for not treating Americans very well. I found that out almost immediately when I began searching for the right car, when the representative at the first place I went into treated me like I was some dumb 18 year old kid who didn't know his hands from his feet. Since my initial experience with your dealership, I've carried around great respect for you and your staff. Obviously, there's some incentive to treat one's customers nicely but, like I said, many businesses just don't.
The car is still running great--so good in fact that I plan on using it for the next ten or so years of my life. To that extent, it's proved an outstanding investment. Recently, I've used the navigation system to travel my way around Europe. A few weeks ago it took me right to the doorstep of a hotel in Madrid. I'm leaving Germany shortly, but, again, wanted to let you know how highly I think of the service that you provided. Thanks again and hope you're doing well."
"I really appreciate the outstanding assistance provided by my Sales Agent ... as he was intimately involved from the point of initial contact (prior to my arrival in GE) through delivery. If I decide to purchase another vehicle prior to returning to the US, ... PCS is the only option for me and I'd offer my highest recommendation for this service."
"I picked up the car on SAT, I love it. Thanks for the flawless transaction and ease of sale. I couldn't have asked for a more worry free and fast way to make such a significant purchase, especially considering it was all done electronically and while I was in Afghanistan…"
"Good morning Julie!
… I just want to tell you this one more time. I am very fortunate to have you as my agent and it's been a joy working with you. And I thank you for all you have done for helping me. If you don't mind, I would like to have your address so I can send you something from here (Kuwait) as a token of my appreciation. And hope to see you one day and meet you in person."
"... We refer everyone we know who is in the market for a new car to Pentagon Car Sales. We have purchased 2 cars from Pentagon Car Sales in the past 6 months and we could not be happier with the service and our cars!! Check it out... even our kids get to ride in style. :) ... Thank you Pentagon Car Sales!!!"
"Thank you for all of the help ... You made everything associated with the purchase EASY, from model selection, appraisal and trade-in of our previous car, working with us through payment, and delivery. Maggie and I truly appreciate your service and we want you to know that your professionalism and willingness to go out of your way to help us, (assistance with replacement windshield for trade-in car, assistance with rental vehicle, etc) are a very large factor in our choosing to purchase a BMW vice another brand."
"Thorston Poths was a great sales agent and very responsive, he made buying this car a great experience ..."